Troubleshooting

1. Why does the Keychain Password window keep popping up?
When you change your network-based account password your default keychain password (which uses the same initial password as your user account) does not change. Because of this, you will be prompted to enter a keychain password each time an application requires authentication that your keychain would normally provide.

If you want your default keychain to be unlocked automatically when you log in, synchronize your Keychain Access and account login passwords by doing this: 1. Open Keychain Access (you can get to it by choosing Utilities from the Go menu in the Finder). 2. From the Edit menu, choose Change Password for Keychain "login." 3. Type the former password of the account that you are currently logged in to, then click OK. 4. If you entered the correct password, a new window appears; enter the original password again in the Current Password field. 5. In the New Password field, type the password that matches your current account password. 6. Re-enter the newer password in the Verify field, then click OK.

What if I don't remember my original keychain password? In this case, you'll need to delete the keychain. Deleting a keychain also deletes all the password data saved in that keychain. 1. In Keychain Access, choose Preferences from the Keychain Access menu. 2. If available, click the Reset My Default Keychain button. This will remove the login keychain and create a new one with the password provided. 3. If Reset My Default Keychain is not available, choose Keychain List from the Edit menu. 4. Delete  the "login" keychain. The next time you log in to the account, you can save your current password in a keychain.

2. Why can't I see what's on my computer through the projector?
The Displays settings need to be set to mirror the images.
 * ==== Go to the apple symbol and choose **System Preferences**. ====
 * ==== Then choose **Displays** and place a checkmark in the box that says, **“Show Displays in Menu Bar.”** ====
 * ==== Close the window and look for a picture of a black display in the upper right corner to the left of the battery symbol. ====
 * ==== While your MacBook is plugged in to a projector click on the display icon and choose **Turn on Mirroring.** ====

Or the projector settings are off: Or the Dongle has gone bad
 * Press the source button on your projector to make sure it has the correct computer selected.
 * NOTE: Always turn your projector off when you are not using it. Bulbs are expensive and take time to order
 * Contact the TIL office (2-109) to request another dongle

** 3. Why won't my MacBook connect to the internet? **
The Wifi server does not have an unlimited number of IP addresses. Sometimes all the IP addresses are being used by other computers so the laptop you are on cannot find one to connect. Network connections have been lost. This is easy to spot because the dot on the log in screen will stay red.
 * Make sure all unused laptops are shut down and not just sleeping.
 * Shut down and try again in a few minutes or the next period.
 * Your log in screen must say "Network Accounts Available" with a green light. Upon bootup your computer will have a yellow light and say "Some Network Accounts Available." Wait approximately 10 seconds for the yellow light to turn green. "Yellow light wait...green light go!" Once the green light appears, you may log in.
 * ==== If your computer has a RED light, you can fix this by "hardwiring" your laptop. Plug your laptop into a network cable, restart your computer, and log-in using your username and password. This will reset the networking setting and your computer will be ready for student use. ====

4. Why won't my MacBook turn on?

 * Check Battery to see if it can hold a charge-report dead batteries to IT
 * Check for loose chargers or damaged charger wiring
 * Check the timer on your cart to see if it is charging both rows

Make sure you have the cap lock turned off and that you have the correct username and password. If so then read below.

 * ==== Your log in screen must say "Network Accounts Available" with a green light. Upon bootup your computer will have a yellow light and say "Some Network Accounts Available." Wait approximately 10 seconds for the yellow light to turn green. "Yellow light wait...green light go!" Once the green light appears, you may log in. ====
 * ====  If your computer does not log-in despite a green light, reboot and try to login again… this may take a few reboots but you should be able to login without problem. ====
 * ==== If your computer has a RED light, your computer may have lost it's network settings. You can fix this by "hardwiring" your laptop. Plug your laptop into a network cable, restart your computer, and log-in using your username and password. This will reset the networking setting and your computer will be ready for student use. ====
 * ==== If your log-in screen has a message that says "LOCAL ADMIN," please email HELPDESKSTAFF@allentownsd.org the serial number of the computer and your room number. This is an instance where assistance is needed and ONLY helpdesk can fix it. ====

It is very important that students are instructed to fully power down their laptops after each use.

 * ==== Please instruct students to use the "Shutdown" button until a black screen appears. This should be done at the end of every period in which the MacBooks are used. If the lid is simply shut and the computer is not powered down, this may cause the computer to lose its network settings, fail to update and lock the keyboard. ====

Dead It is most likely a dead hard drive. Put in a heat ticket by emailing the helpdesk
==== HELPDESKSTAFF@allentownsd.org the serial number of the computer and your room number. This is an instance where assistance is needed and ONLY helpdesk can fix it. This may take a while since it requires getting approval to order new parts. ====

** 8. How do I change Accessibility features back to normal (screen appearance, sounds, keyboard, etc.)? **
Go to System Preferences, Universal Access and make sure all radio buttons are turned to off and the screen color is “Black on White”

Keyboard issues may also be in System Preferences, Keyboard-set all back to defaults
If you see a flag in the top menu bar make then students have accessed international keyboards. Click on the flag to make changes.